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    Customer Support

    PAYMENT INFORMATION

    What forms of payment does Overtime accept?

    We accept Visa, MasterCard, Paypal, Discover and American Express.

    When will payment be deducted?

    The payment is deducted at time of order placement.

    My card has been charged but I haven't received a confirmation email?

    • Did you checkout as a guest? If so, this may be why.

    • If you created an account at checkout, please log in to view your order history.

    • Check your junk folder.

    • Your email was misspelled or entered incorrectly.

    • If none of the above, please call us at (866) 592-5538

    WARRANTY INFORMATION

    How do I submit a claim?

    Please  click here  to our submit a claim form.

    What is your warranty policy?

    Please click here to read our Warranty Policy. 

    Do You Offer Extended Warranties?

    Sorry, but at this time we do not offer any extended warranties.

    How Do I Know My Warranty is Valid? What Does the Warranty Cover?

    As long as your Overtime product was purchased from an authorized retailer and you can provide a copy of the original sales or gift receipt, the warranty is valid from the original purchase date. The receipt validates the manufacturer's warranty, which covers any possible manufacturer defects. It does not cover abuse, lost, stolen or resold product(s).

    For all defects that are not manufacturing defects, Overtime will provide a Customer Satisfaction credit on the Overtime online store in the amount of fifty percent (50%) of the current value of your product on the Overtime online store. If your product is no longer offered on the Overtime online store, the amount of the Customer Satisfaction credit shall be equal to the value of the closest comparable product, as determined by Overtime at its sole discretion. All Customer Satisfaction credits may be used toward the purchase of any Overtime product in that category. Take note that Overtime regularly changes the models, colors, and styles of its products and does not guarantee the availability of an exact replacement for any product.

    My Overtime Product Isn’t Working Properly, How Can I Get a Replacement Under the Manufacturer’s Warranty?

    Please visit our warranty page to submit a claim by clicking here,  Our customer service department will contact you within 1-2 business days.

    Important Warranty Information

    • Please use a shipping service with tracking to insure that your package is not lost in transit. We are not responsible for lost items.

    • If you have more than one item that is being sent in for a warranty, they must be submitted separately. Please contact us for assistance at (866) 592-5538.

    • Warranty claims sent in with the wrong product will not be eligible for replacement. Please contact us at (866) 592-5538 before sending the product back with any questions about which model you have.

    • Proof of Purchase is required with your shipment. Please include the location of purchase, date of purchase, and original purchase price.

    • You must receive an RMA number prior to shipping any item to us for a warranty claim.

    Returns and Refunds

    What is the return policy? What if it is after the 30 day return policy- can I still return my product?

    We offer a 30 day return period for all items purchased from overtimebrands.com. For more information on our return policy,

    Please  click here  to view more information on our return policy.

    How long does the return process take?

    This process may take up to 2-4 weeks in total. For more information, please click here.

    If you believe you have received a defective product upon arrival, please contact us immediately at 866-592-5538 for further instructions.

    How long does it take to receive a refund?

    For all items purchased from overtimebrands.com, refunds are generally processed within 24 business hours on our end. Once this happens, the funds will be reflected in your account as soon as your financial institution processes the refund.

    If you purchased your item from one of our retailers or a third party vendor, please refer to their return policy for monetary refunds.

    Order Information

    How Do I Cancel /Modify My Order?

    Please send an email to cs@overtimebrands.com with your order number and first and last name within 24 hours of placing your order.  If the order has already shipped, we will not be able to cancel your order.

    I am placing an order with a shipping address outside of the USA. Will there be any additional charges for this order?

    Please be aware for all orders outside the US, there may be applicable shipping duties and fees for which Overtime is not responsible. If the shipment is refused, you will be charged the full shipping rate and restocking fees due to refusal.

    Do You Ship Internationally?

    Currently we only ship to United States.

    Product Information

    What is the difference between over-ear, on-ear, and in-ear hands free?

    Over-ear headphones cover your entire ear. On-ear headphones will sit on your ear and may not entirely cover your ears. In-ear buds sit inside of your ear.

    Other

    What are the hours of operation for customer support?

    Customer support is available Monday – Thursday 9:30AM - 6:00PM, Friday 9:30AM - 3:00 PM (EST) excluding weekends and holidays.

    CONTACT US

    Overtime
    5620 1st Avenue, Suite 3
    Brooklyn, NY 11220 USA

    Hours of Operation:
    Mon-Thu 9:30AM - 6PM (EST)
    Fri 9:30AM - 3PM 

    Telephone: 1 (866) 592-5538

    Warranty Information

    Overtime extends this Limited Warranty to the original end-use purchaser of Overtime & Delton products (including headphone, earphone, earbud, and Bluetooth devices) or to a person who received a Overtime product as a gift, provided that the Overtime product was purchased from an Authorized Dealer as defined below. Overtime branded products (“Product”) is warranted against defects in materials and workmanship for a period of one (1) year from the date of original retail purchase (“Warranty Period”). The Warranty includes up to two replacements. The Limited Warranty does not extend to any other person or transferee. Statutory or common law may provide additional rights or remedies that vary from state to state, and country to country, which are not affected by this Limited Warranty.

    Under this warranty, you can direct your claims to Overtime even if the product was purchased from a third party. If a defect arises during the warranty period, Overtime, at its sole discretion will (A) repair or replace the product at its sole discretion, or (B) provide a warranty credit on the Overtime online store, located at www.overtimebrands.com. The amount of the warranty credit shall be equal to the current value of your product on the Overtime online store. If your product is no longer offered on the Overtime online store, the amount of the warranty credit shall be equal to the value of the closest comparable product, as determined by Overtime at its sole discretion. Overtime reserves the right to inspect any Product subject to a warranty claim to determine, at its sole discretion, whether the claimed defect is a Manufacturing Defect or otherwise.

    For all defects that are not manufacturing defects, Overtime will provide a Customer Satisfaction credit on the Overtime online store in the amount of fifty percent (50%) of the current value of your product on the Overtime online store. If your product is no longer offered on the Overtime online store, the amount of the Customer Satisfaction credit shall be equal to the value of the closest comparable product, as determined by Overtime at its sole discretion. All Customer Satisfaction credits may be used toward the purchase of any Overtime product in that category. Take note that Overtime regularly changes the models, colors, and styles of its products and does not guarantee the availability of an exact replacement for any product.

    *For customers located outside of the USA, any replacement shipping costs will be required to be prepaid by the customer.

    DOCUMENTATION

    To help ensure warranty claims are genuine Overtime products, our warranty department will require a receipt (Proof of purchase) to complete your claim. If a proof of purchase is not obtained Overtime is not responsible to warranty the product. If possible, include a photo of the defective product.

    WARRANTY CLAIM

    To submit a claim and to obtain repair or replacement within terms of this warranty, please click here to visit our submit a claim submission form to obtain a Return Merchandise Authorization (“RMA”) number on the basis of the dated purchase receipt. RMAs are valid for ten (10) days. We will validate your request and respond with further instructions. Once your claim has been received and verified, please allow 4-6 weeks for your warranty to be processed.

    OVERTIME DOES NOT ASSUME ANY LIABILITY FOR ANY INCIDENTAL, CONSEQUENTIAL OR INDIRECT DAMAGES UNDER THIS LIMITED WARRANTY.

    Authorized Dealer means any distributor, reseller or retailer that was authorized by Overtime at the time of the sale to sell authentic Overtime products in the jurisdiction where it sold the product, and that sold the product in unused, new condition and in its original packaging.

    Any fact related to a warranty claim to Overtime, including the nature of the defect, whether the product was purchased from an Authorized Dealer, and the authenticity of the Product. Any representation of a claimed Manufacturing Defect that was known to be caused completely or partially by (A) any use other than Intended Use, (B) neglect, misuse- abuse by anyone other than Overtime’s employees, (C) tampering or modifying of the Product by anyone other than a Overtime employee, (D) accident (other than a malfunction that would otherwise qualify as a Manufacturing Defect),(E) exposure of the product to extreme heat, sun, light, liquids, sand or other contaminants, or (F) acts outside the control of Overtime, including without limitation storms, acts of God, earthquake, fire or flood, is considered fraud.

    TERMS AND CONDITIONS

    BY SUBMITTING A WARRANTY REQUEST, YOU ARE AGREEING TO THE FOLLOWING TERMS AND CONDITIONS: IN CASE OF FRAUD OR MISREPRESENTATION AS DESCRIBED ABOVE, OVERTIME RESERVES THE RIGHT TO WITHHOLD ALL WARRANTY COVERAGE OR CLAIMS. OVERTIME IS NOT RESPONSIBLE FOR PRODUCTS THAT GET LOST IN SHIPPING AND HAVE NOT BEEN RECEIVED BY OVERTIME. WHEN SHIPPING A PRODUCT BACK TO OVERTIME WE REQUIRE THAT YOU USE THE RETURN LABEL PROVIDED TO YOU BY OVERTIME’S ONLINE WARRANTY SYSTEM. THIS WILL MINIMIZE THE POSSIBILITY OF AN ITEM GETTING LOST IN THE MAIL. IF THE ITEM WAS NOT RECEIVED BY OVERTIME THE WARRANTY WILL BE CONSIDERED VOID. OVERTIME AT ITS SOLE DISCRETION WILL DETERMINE WHETHER A DEFECT IS A MANUFACTURING DEFECT AND WHAT TYPE OF CREDIT OR REPLACEMENT SHALL BE ISSUED, IF ANY. DEFECTIVE PRODUCTS MAY BE SUBJECT TO ENGINEERING ANALYSIS AND RECYCLING, AS PART OF OUR CONTINUED COMMITMENT TO IMPROVING THE QUALITY OF OUR PRODUCTS AND THE ENVIRONMENT.

    This Limited Warranty and any disputes arising out of or in connection with this Limited Warranty or the condition of the product, documentation or packaging (“Disputes”) shall be governed by the laws of the State of New York, without regard to the conflicts of law principles thereof. The Convention for the International Sale of Goods shall not apply and is specifically excluded. The state and federal courts located in the State of New York, County of New York, United States of America shall have jurisdiction and shall be the exclusive forum for resolution of any Disputes.

    THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE AND JURISDICTION TO JURISDICTION, AND WHICH SHALL NOT BE AFFECTED BY THIS LIMITED WARRANTY. THIS WARRANTY EXTENDS ONLY TO YOU AND CANNOT BE TRANSFERRED OR ASSIGNED. IF ANY PROVISION OF THIS LIMITED WARRANTY IS UNLAWFUL, VOID OR UNENFORCEABLE, THAT PROVISION SHALL BE DEEMED SEVERABLE AND SHALL NOT AFFECT ANY REMAINING PROVISIONS. IN CASE OF ANY INCONSISTENCY BETWEEN THE ENGLISH AND OTHER VERSIONS OF THIS LIMITED WARRANTY, THE ENGLISH VERSION SHALL PREVAIL.

    OVERTIME LIMITED WARRANTY COVERS ONLY OVERTIME BRANDED PRODUCTS (INCLUDING HEADPHONE, EARPHONE, EARBUD AND BLUETOOTH DEVICES). THIS WARRANTY DOES NOT EXTEND TO OR OTHERWISE COVER ANY OVERTIME CO-BRANDED OR COLLABORATIVE PARTNER PRODUCTS, WHETHER BUNDLED OR SOLD SEPARATELY, OR ANY PRODUCT BEARING A OVERTIME TRADEMARK BUT NOT ACTUALLY MANUFACTURED BY OR ON BEHALF OF OVERTIME.

    SUBMIT A CLAIM

    Return Merchandise

    You may return merchandise purchased on Overtimebrands.com for a full refund, less original shipping charges, based on original form of payment, within 30 days of the purchase date. An item must be returned in its unopened original packaging. You are responsible for the shipping charges incurred both on your original order as well as the charges to get the product back to us. To initiate a return, please contact customer service by clicking here.

    If you believe you have received a defective product upon arrival, please contact us immediately at (866) 592-5538, Mon-Thu 9:30AM -6:00PM (EST) Fri 9:30AM – 3:00PM for further instruction.

    Return Assistance

    To return an item, please use our contact us form, or for additional assistance call (866) 592-5538, Monday - Thursday 9:30 am to 6:00 pm, Friday 9:30 am to 3:00 pm (EST).

    Return deadline

    At Overtime, our priority is to make certain of your 100% satisfaction with your purchase. If, for whatever reason, you are dissatisfied with your purchase, you can return it to Overtime within 30 calendar days of receipt of item(s). Claims for damaged or missing items must be received within two business days of receipt of merchandise. All return items must be in new and unused condition, in original packaging, and be accompanied with a return authorization number. (See “How to return and item” below.)

    Exchanges and Refunds

    You have the option of receiving a refund for the full amount of the original purchase price or exchanging the item(s). Overtime does not have an upgrade policy and cannot exchange for another product. Refunds on returned items will be issued in the matching payment form as tendered at the time of purchase, excluding freight charges. If payment was made by credit card, once we receive the product we will credit your account. Please allow 7-10 business days for a credit to appear on your credit card statement.

    Return Conditions

    Please carefully read conditions below. If conditions are not met, Overtime reserves the right to refuse the return or to charge a restocking fee of 20%. Please note that Overtime does not permit the return of or offer refunds for the following products: (1) Product that is custom configured to your specifications, including personalized products and (2) Product purchased from a 3rd party retail partner.

    How to return an item

    To return an item you'll need obtain a Return Material Authorization (RMA) number. Overtime will not accept returns without prior authorization and an RMA number. If you have problems or questions, call our Technical Support number at (866) 592-5538, or email Overtime at cs@overtimebrands.com

    • -Place the original package into a shipping carton.
    • -Include the invoice and the reason for the return. If faulty, please specify the defect.
    • -Please do not place stickers or shipping labels on the original manufacturer's package.
    • -The RMA number must be clearly written on the outer box. If you received an emailed label from Overtime, please print the label and tape it to the carton.
    • -Ship via insured ground service with a tracking number. Return shipping charges are the responsibility of the customer. We cannot accept C.O.D. deliveries and are not responsible for lost or damaged packages.
    • -Please allow 2-3 days from date we received the package for us to process your return.
    • -If you would like to cancel a pending order, you can do so provided that the order has not yet entered the shipping process. If the item you want to cancel has already entered the shipping process, it cannot be canceled by you or by our customer service department. However, you can return the item for a refund.
    • - All return shipping charges must be prepaid.
    • - Send pre-authorized returns to:
    • Overtime

      5620 1st Avenue, Suite 3
      Brooklyn, NY 11220

    Returning Requirements

    • All returned or exchanged items must be in new condition, in their original box, and must include all packing material, manuals, documentation, and accessories. The value of any missing items will be deducted from the credit amount of a return. For exchanges, we will exchange only what the customer returns.

    • Faulty items may be repaired or exchanged at our discretion for the equivalent model.

    • Any merchandise missing the original Universal Product Code (UPC) cannot be returned.

    NOTE: Overtime recommends that you (1) use a carrier that offers shipment tracking for all returns and (2) either insure your package for safe return to Overtime or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to (1) use a carrier that offers tracking or (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping.

    Non-functioning (NF) Product: Failure Out of the Box

    A Overtime-branded hardware product is considered NF if it shows symptoms of a hardware failure, preventing basic operation, when you first use it after opening the box. If you believe that your product is NF, please call Overtime Technical Support at (866) 592-5538 within 10 calendar days of the invoice date. This NF policy applies only to Overtime-branded hardware products currently offered at the Overtime Wireless Online Store. As new products are offered, Overtime reserves the right to determine whether or not this policy applies. Overtime Technical Support will determine whether the product is NF and offer you the following options:

      Replacement: Overtime, at its expense, will ship another of the same product. Overtime Technical Support will arrange for replacement and the NF product's return.

      If Overtime Technical Support determines that a returned product is not NF, Overtime will apply Overtime's standard product warranty to the product. Further, if Overtime determines that you have misrepresented a returned product's condition and that the product is not NF, Overtime may impose up to a $30 handling fee.

    Returning Requirements

    • All returned or exchanged items must be in new condition, in their original box, and must include all packing material, manuals, documentation, and accessories. The value of any missing items will be deducted from the credit amount of a return. For exchanges, we will exchange only what the customer returns.

    • Faulty items may be repaired or exchanged at our discretion for the equivalent model.

    • Any merchandise missing the original Universal Product Code (UPC) cannot be returned.

    NOTE: Overtime recommends that you (1) use a carrier that offers shipment tracking for all returns and (2) either insure your package for safe return to Overtime or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to (1) use a carrier that offers tracking or (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping.

    Non-functioning (NF) Product: Failure Out of the Box

    A Overtime-branded hardware product is considered NF if it shows symptoms of a hardware failure, preventing basic operation, when you first use it after opening the box. If you believe that your product is NF, please call Overtime Technical Support at (866) 592-5538 within 10 calendar days of the invoice date. This NF policy applies only to Overtime-branded hardware products currently offered at the Overtime Wireless Online Store. As new products are offered, Overtime reserves the right to determine whether or not this policy applies. Overtime Technical Support will determine whether the product is NF and offer you the following options:

      Replacement: Overtime, at its expense, will ship another of the same product. Overtime Technical Support will arrange for replacement and the NF product's return.

      If Overtime Technical Support determines that a returned product is not NF, Overtime will apply Overtime's standard product warranty to the product. Further, if Overtime determines that you have misrepresented a returned product's condition and that the product is not NF, Overtime may impose up to a $30 handling fee.

    APO/FPO Addresses

    If you're an APO/FPO customer and you're outside the domestic delivery area, the standard Overtime Return and Refund Policy applies - with the exception that you're responsible for shipping the product back to a state-side return address, plus handling, customs, and inventory liability. Since you're responsible for the safe delivery of any product you're returning to mophie, we recommend that you insure it against loss.

    Defective Items

    If you discover what you believe is a product defect for any Overtime-branded product, please contact Overtime Technical Support at (866) 592-5538. If your product does have a defect, your product is covered under the terms of your product's warranty. Please refer to the warranty information and other supporting documentation that came with your product. (See the Product Warranty section here for specific information about Overtime's product warranties.

    Retail partner purchases

    Every genuine Overtime product bought from Overtimebrands.com or a authorized 3rd party retail partner is authorized for replacement due to warranty issues, however, we do not off returns or refunds on products bought from other 3rd party retailers. Please contact their customer support for more information.

    Shipping Information

    FREE U.S. standard ground shipping is available on all orders. All orders are shipped ground by default. Rates are based on weight and shipping destination. After an order is placed, it can take 1-2 business days to leave our warehouse. Business days are currently defined as Monday – Friday. Please keep in mind; orders placed after 1pm (EST) or on a weekend will begin processing the following business day. You will receive an email with your tracking number once the order has been shipped.

    If Overnight shipping is selected on an order placed before 1pm (EST), the order will ship the same day; if the order is placed after 1pm (EST), the order will ship the following day. If Overnight shipping is selected for an order placed on a Friday, please be advised that your package will not be delivered until Monday or the following day if placed after 1pm (EST). A tracking number will be emailed to you when your order ships. This tracking number will allow you to check on the delivery status of your order. If you have any inquiries regarding our shipping, please do not hesitate to contact Customer Service by clicking here.

    PRODUCT REGISTRATION

    Terms Of Use

    Please review the following terms and conditions ('Terms of Use') that govern your use and purchase of products (collectively, 'Use') of our Site. Your Use of our Site constitutes your agreement to follow and be bound by the Terms of Use.

    GENERAL:

    OVERTIME reserves the right, at any time, to modify, alter or update these Terms of Use.

    SITE CONTENTS:

    Unless otherwise noted, the design of the Site, the Site as a whole, and all materials that are part of the Site (collectively, 'Contents') are copyrights, trademarks or other intellectual properties owned, controlled or licensed by OVERTIME or its subsidiaries and affiliates.

    COMMENTS, FEEDBACK & OTHER SUBMISSIONS:

    We welcome your comments and feedback regarding our Site, its contents and our products. We do not, however, accept confidential or proprietary information. Accordingly, all comments, feedback, ideas, suggestions, materials, information and other submissions disclosed, submitted or offered to OVERTIME using this Site or otherwise (collectively, 'Comments') are not confidential and will become and remain OVERTIME's property. The disclosure, submission or offer of any Comments will constitute an assignment to OVERTIME of all worldwide rights, titles and interests and goodwill in the Comments without payment of any compensation. Comments submitted by you must not violate any right of any third party, and must not contain any libelous, abusive, obscene or otherwise unlawful material.

    The Contents are intended solely for your personal, noncommercial use. Music may not be copied except only as necessary to access the Site or otherwise indicated for download or sharing. You may copy other Contents displayed on the Site for your personal, noncommercial use only. No right, title or interest in any Contents is granted or transferred to you as a result of any such copying. Except as noted above, you may not reproduce, publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, any of the Contents or the Site. Unauthorized use of the Contents is expressly prohibited by law, and may result in severe civil and criminal penalties.

    LINKS TO OTHER WEBSITES & SERVICES:

    This Site may include links to other Internet sites maintained by third parties ('Linked Sites'). OVERTIME provides Linked Sites to you solely as a convenience, and the inclusion of Linked Sites does not imply endorsement by OVERTIME of the Linked Sites. You access Linked Sites at your own risk and by accessing them you leave the OVERTIME Site. Linked Sites are not under the control of OVERTIME and OVERTIME is not responsible for the contents of any Linked Site.

    MERCHANDISE AVAILABILITY:

    Merchandise availability on our website is not guaranteed. If merchandise is not available by the time your order processes, we will notify you of this via e-mail. You can always verify availability by contacting Customer Support from our contact us page.

    You will receive a shipping confirmation e-mail once your items have shipped.

    PRODUCT INFORMATION:

    OVERTIME products displayed on the Site may be available in selected OVERTIME partnering retail stores in the United States. The prices displayed on the Site are quoted in U.S. dollars, unless otherwise indicated.

    Please note that while we have tried to accurately display the colors of products, the actual colors you see will depend on your monitor and may not be accurate.

    DISCLAIMER, LIMITATION OF LIABILITY & INDEMNITY:

    EXCEPT AS OTHERWISE EXPRESSLY PROVIDED, THIS SITE, ALL CONTENTS AND ALL PRODUCTS AND SERVICES ARE PROVIDED ON AN 'AS IS' BASIS. OVERTIME DISCLAIMS ALL WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTIBILITY AND FITNESS FOR A PARTICULAR PURPOSE. OVERTIME DOES NOT WARRANT THAT YOUR USE OF THIS SITE WILL BE UNINTERRUPTED OR ERROR FREE, OR THAT THIS SITE OR ITS SERVER ARE FREE OF VIRUSES OR OTHER HARMFUL ELEMENTS. ALTHOUGH OVERTIME ENDEAVORS TO PROVIDE ACCURATE INFORMATION, IT DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE ACCURACY OR RELIABILITY OF INFORMATION ON THIS SITE. YOUR USE OF THE SITE IS AT YOUR OWN RISK. NEITHER OVERTIME NOR ITS AFFILIATED OR RELATED ENTITIES OR ITS VENDORS OR CONTENT PROVIDERS SHALL BE LIABLE TO ANY PERSON OR ENTITY FOR ANY DIRECT OR INDIRECT LOSS, DAMAGE (WHETHER ACTUAL, CONSEQUENTIAL, PUNITIVE, SPECIAL OR OTHERWISE), INJURY, CLAIM, OR LIABILITY OF ANY KIND OR CHARACTER WHATSOEVER BASED UPON OR RESULTING FROM YOUR USE OR INABILITY TO USE THIS SITE, OR ANY INFORMATION OR MATERIALS PROVIDED ON THE SITE. OVERTIME IS NOT LIABLE FOR ANY DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF ANY USER. IF YOU ARE DISSATISFIED WITH THE SITE OR ANY MATERIALS ON THE SITE, OR WITH ANY OF OVERTIME'S TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SITE. YOU AGREE TO INDEMNIFY, DEFEND AND HOLD HARMLESS , ITS SHAREHOLDERS, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, DISTRIBUTORS, VENDORS AND AFFILIATES FROM AND AGAINST ANY AND ALL THIRD PARTY CLAIMS, DEMANDS, LIABILITIES, COSTS OR EXPENSES, INCLUDING REASONABLE ATTORNEYS' FEES, RESULTING OR ARISING OUT OF YOUR BREACH OF ANY OF THESE TERMS OF USE.

    DENIAL OF ACCESS:

    These Terms of Use constitute an agreement that is effective unless and until terminated by OVERTIME. If in OVERTIME's sole discretion you fail to comply with any term or provision of this agreement, OVERTIME may deny you access to the Site. In the event of denial of access by OVERTIME, you are no longer authorized to access the Site, and the restrictions imposed upon you with respect to material copied or downloaded, and the disclaimers and limitations of liabilities set forth in these Terms of Use, shall continue in force. These Terms of Use constitute the entire agreement between you and OVERTIME relating to the subject matter addressed herein.

    APPLICABLE LAW:

    The law applicable to the interpretation and construction of these Terms of Use and any transaction (including purchases made on this Site) using or related to the Site, shall be the laws of the State of NEW YORK, USA without regard to principles of conflict of laws. You agree that all matters relating to your access to or use of the Site, including all disputes, will be governed by the laws of the United States and by the laws of the State of NEW YORK. All proceedings relating to the Site, these Terms of Use, or any transaction, including the sale of any products, using this Site, shall be brought only in The state and federal courts located in the State of New York, County of New York, United States of America shall have jurisdiction and shall be the exclusive forum for resolution of any Disputes.

    Privacy Policy

    We value the trust you place in Overtime, and we want you to be aware of the safeguards we have in place to respect your privacy. The below policy tells you about the information we gather about you and how we use it. If you have any questions or concerns about our privacy policy, please contact us by clicking here.

    TYPES OF PERSONAL INFORMATION WE MAY GATHER:

    Overtime gathers personal information from you in order to provide superior service, communicate offers on merchandise and services which we believe will be of interest to you, customize our communications to you, administer our business, and improve your shopping experience. The following are examples of the personal information we gather from you.

    Purchases - When you place an order, you give us your name, address, phone number and/or e-mail address plus payment information.

    Non-Purchases - There may be instances when you are not making a purchase at Overtime and you give us your name, address, phone number and/or e-mail address, and where applicable, payment information, or when somebody else gives us your name, address, phone number and/or e-mail address, and where applicable, payment information. Some situations when this may occur are when you return or exchange merchandise, receive a gift from Overtime or enter a contest or participate in a promotion or survey sponsored by Overtime.

    Personal Shopping Account - If you create a Personal Shopping Account with us so that you may place orders more conveniently, you authorize us to store your name and shipping address(es), and payment information.

    E-mail updates - When you subscribe to receive Overtime e-mail updates featuring special offers (like free shipping), product news, special discounts, contest announcements and more, we require your e-mail address. You can unsubscribe at any time by clicking the "unsubscribe" link at the bottom of any promotional e-mail.

    HOW WE USE PERSONAL INFORMATION:

    We ask you for certain kinds of personal information in order to provide you with the services you request and to process and deliver your order. We also may use your personal information to provide you with customized communications and keep you updated on the latest promotions or products that may interest you.

    In addition, our site utilizes 'cookies.' Cookies do not gather any of your personally identifiable information. They do allow us to provide you with a more personalized shopping experience and enable you to fully interact with and complete your transaction on our site.

    We may partner with companies to display ads on third-party sites. The partners' applications may use cookies and other code to measure the effectiveness of our ads and to determine the display of ads to you based on your interests both on our site, as well as third party sites you may visit. The information collected is always anonymous, and does not enable any third party to identify you individually

    WHAT ARE COOKIES?

    'Cookies' are small data files that one of our servers sends to your computer via your Web browser when you connect with our Web site. Their primary function is to help us remember you by tracking your browsing sessions, which enables us to collect non-personally identifiable information (such as your IP address, browser type, and domain name, etc. and provide you with a more relevant shopping experience.

    HOW WE USE COOKIES:

    We use cookies to help process your order through our website and to provide you with a personalized shopping experience. To place an order and complete your transaction on overtimebrands.com, you must have 'cookies' enabled on your Web browser.

    COOKIES ALSO HELP US:

    Cookies also help with - determine which features and tools you use, and which pages you visit on overtimebrands.com

    • Remember which items you've placed in your shopping cart

    • Enable you to check out faster if you've created an account with us

    If you have any concerns about leaving cookies on your computer for extended periods, you can delete them using your browser preferences or privacy menus.

    UNIQUE USER LOG FILES

    At times we use IP addresses to generate demographic data or as a fraud prevention measure, otherwise they are not shared, analyzed or distributed.

    OUR BUSINESS PARTNERS

    We may involve third-party companies as a necessary means to fulfill your order. These third parties may be involved with order delivery, e-mail transfer, marketing, and credit processing, among other tasks. Third parties will only be granted restricted access to your personal information for carrying out order related purposes and will not be allowed to use this information for soliciting unrelated services.

    SECURITY

    Our shopping cart and order forms are SSL encrypted to keep your personal and financial data confidential. We use reasonable security measures to protect the confidentiality of personal information under our control.

    While Overtime strives to protect your personal information, it cannot ensure, and does not warrant, the security of any information or data. Communication via the Internet is not failsafe and there is always a possibility that data may be lost, or intercepted by unauthorized parties, during transmission or after receipt. You agree that Overtime shall have no liability whatsoever in connection with any lost or intercepted data or information.

    SOCIAL MEDIA

    Personal information collected through Overtime links to social media sites (e.g. Facebook, Twitter, etc.) may be stored and processed in the United States or any other country or region in which these social media sites maintain facilities. By using any of the social media links found on overtimebrands.com, you consent to any such transfer of information outside of your country or region. Overtime is not responsible for how these other companies or organizations collect, use, disclose, or secure the information that you provide them. If you choose to access a third party site linked by our site, you do so at your own risk and are subject to the terms of service or privacy policy (if any) associated with such third party sites.

    CHANGES TO THIS POLICY

    We reserve the right to update our Privacy Policy, so we recommend that you check back as often as it pertains to your concern. If Overtime elects to use or disclose information in a manner that amounts to a material change of this policy, we will outline the changes here.

    Personal information collected through Overtime links to social media sites (e.g. Facebook, Twitter, etc.) may be stored and processed in the United States or any other country or region in which these social media sites maintain facilities. By using any of the social media links found on overtimebrands.com, you consent to any such transfer of information outside of your country or region. Overtime is not responsible for how these other companies or organizations collect, use, disclose, or secure the information that you provide them. If you choose to access a third party site linked by our site, you do so at your own risk and are subject to the terms of service or privacy policy (if any) associated with such third party sites.